Concierge Support
Based on the needs of our clients and the systems we install, our Concierge Support packages are designed to give you peace of mind with guaranteed support and regular maintenance to keep your system updated.
If you are unsure of the support your system may need, give us a call on 01903 750740 to speak with one of our team, who will be happy to discuss your options and how best we can help you.
Our Packages
We offer 3 different Concierge Support packages, depending on your requirements.
You can sign up for one of our packages by giving us a call on 01903 750740 to discuss your options. Prices are inclusive of VAT.
NON-SUBSCRIBER
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9am-5pm, Monday-Friday
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Remote Support: £75ph
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Reactive Support
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In-home Support timeframes based on availability
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Emergency Software Upgrades based on availability
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Annual Tune-Up: £600 In Home/£300 Remote
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In-Home Support: £150ph +£75 call-out fee
STANDARD
£28.50 p/m
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Monday to Friday (9-5) Telephone Support
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Unlimited Remote Support
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Reactive Support
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Guaranteed In-home Support: 5 days
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Emergency Software Upgrades within: 5 days
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Half Price Annual Tune-Up: 1x Remote Tune-up,
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Discounted In-home Support: £100ph with no one-off call-out fee
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Discounted Setup Fee: £400
PREMIUM
£120 p/m
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Monday to Friday (0700 - 1900) Telephone Support
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Unlimited Remote Support
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Proactive Monitoring & Support
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Guaranteed In-home Support: 2 days
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Emergency Software Upgrades within: 2 days
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Annual Tune-Up: 1x In-home Tune-up, worth £600
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Discounted In-home Support: £100ph with no one-off call-out fee
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Discounted Setup Fee: £400
VIP
£225 p/m
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24/7, 365 days a year support
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Unlimited Remote Support
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Proactive Monitoring & Support
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Guaranteed In-home Support: 1 day
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Emergency Software Upgrades within: 1 day
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Annual Tune-Up: 2x In-home Tune-up, worth £1200
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Discounted In-home Support: £100ph with no one-off call-out fee
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Discounted Setup Fee: £400